The Islander – February 2015< Back
POSITION FILLED! You’ve found your new crew and now it’s just a case of making sure they can actually do the job; as well as get along with everyone else! So how long do you give them? Some crew placement agents will give you up to three months to ensure you are completely happy. So how do you know that they are right for the job? How should you spend the trail period checking them out, or “testing” them? Or do you wait until you reach the deadline and then make a decision, by which time you’re well into the season? Here we take a look at a process that should enable you to make up your mind within the first month. Saving everyone time and energy if they are not right for you.
Setting clear standards and expectations as part of the induction process is key. This is usually done very well in terms of the role, but each yacht will also have its own unique ways of doing things. Do the deck crew have phones with them on deck or not? Does the technology get turned on during dinner, or off?! Letting new crew know your “ground rules” will save time and everyone’s stress levels.
Following up is so important, letting them know that you particularly do like something they do, just as importantly as anything you don’t like. They are not psychic and need to be told if they are over stepping the mark, cutting a newbie slack can actually be the start of bad habits. Often the message we need to give is not so much around the work itself, but about behaviours, which is another reason why it can be so tricky to do. When giving feedback, good news or bad, staying focused on the specifics and remaining positive about the outcome, will make it easier to do.
Feedback top tips
In the last edition we discussed the use of 1:1 meetings to develop crew. New crew in particular need to be given this time regularly, to let them know how they are performing and “measuring up” to what is expected from them. This time will also give you the opportunity to find out what they like and perhaps don’t like about working and living on this yacht.
Checking in with new Crew
Impact Crew is here to help you with your leadership journey – please contact us if you have any questions or need advice.